Elisa G.Ortiz

2110 Wilcrest Dr, Unit 240, Houston, Tx 77042

 Cell: 210-884-0267

Email: lgortiz54@yahoo.com

 

OBJECTIVE:

Currently supervisor for Entouch Systems where I am responsible for anything pertaining to Voice.

I have been in the Telecom industry over 35 years and looking for a company who I can share my knowledge of  Voice pertaining, working with other CLECs, customers, etc.

 

 

W O RK H I S T O R Y:

 

EnTouch Systems - Supervisor – Commercial  Provisioners & Sales      Nov 2015 – Present

Entouch is a cable company which provides cable, phone and internet.  Currently Responsible for group which turn up customers,  take sale calls, assist with billing and billing questions. Provisioners are also responsible with assisting all commercial Technical calls. Attend Sales meetings And others called by the CEO. 

 

 

Provisioner – Meriplex Communication -Nov 2012 – Nov 2015

Responsible for Porting of Telephone numbers.  Work closely with customers to obtain LOAs, CSR’s

And other necessary documents needed in order to assure the transition of numbers from one

Provider to another.  Currently this company is a small company dealing with VOIP.  Working

With Spreadsheets and transitioning over to new system called Connectwise.  Assist NOC in trouble

Shooting voice issues and opening up trouble tickets when necessary. 

 

 

Telephone Provisioner - Grande Communications Oct 2007 – Nov 2012

Responsible of ensuring all Voice/VOIP orders processed in a timely manner which includes OnNet

Resale, Directory requests process using OMNIA (CHR) systems.  Process LNP orders to help meet

Quartely numbers set forth by the Director of Network Operatons. Communicated with different

ILEC’s, RBOC’s, CLEC’s and other vendors including internal groups such as Sales, NOC etc. This

Included requesting CSR’s and LSR’s. Participate on Activations (turn ups) which included porting of Telephone numbers and when necessary added features in Switch (Broadsoft) while on the activations.

Left Grande to move to Houston Texas.

 

Service Delivery Provisioner – Tex-Link Communication 2003 - 2007

Worked as Order Entry Representative where I was responsible for all orders from Sales. Reviewed and entered data into order entry system called EFTIA . Held this position for 3 months before accepting

position of Service Delivery Provisioner. Responsible for ordering UNE’s, UNE-P’s,

T1 circuits for our Customers. Interacting with various CLEC’s. Arranged for IAD installations,

Demarc Extension and site surveys. Tracked orders to make sure that all time lines were meet in

an timely manner. (company now PacWest)

 

Order Entry Representative – QVC Sept2001 - 2010

Worked at QVC call center as Order Entry Representative, handling incoming calls.

Consist of taking customer orders and answering any questions they may have. This was a parttime

On-Call position.

 

Texas Operations Coordinator – ICG Communications 1999 – 2001

Job Title part of Network Operations, cities included San Antonio, Dallas, Houston,

Austin and Corpus Christi. Responsible for making sure all orders were accurate prior to

installation of circuits. Coordinated between sales, various CLEC’s, Customer service and

customers to make sure communication was accurate. Responsible for dispatching

technicians (Field Techs) to customer premises to install and test facilities (whether UBL or T1)

prior to actual cut over date. Assisted technicians trouble shoot any problems encountered

during testing of facilities and/or on date of porting. Responsible for repairs in Texas area which

included dispatching of technicians when necessary. Assisted on coordinating all Co-Located

customers in San Antonio. Provided Corporate headquarters – Network Operations Director

necessary information when requested and coordinated several conference calls to help with on

going internal problems. Trained Sales personnel on how to read SWBT’s records (2733’s).

Elisa G OrtizPage 2 of 2

 

Due to confidentially and personal information of employees I was would occasionally Backup the Sr.

Administrator located in Dallas. Layed off due to company filing chapter 11. Company now TelWest.

 

 

Service Order Coordinator-Sales - Teligent, Inc1998 – 1999

Responsible of working closely with Account Managers & Sales Engineer to ensure all orders

are accurate, including customer signatures, etc. Worked closely with Director of Network Operations and assisted with Customer cut over’s. Responsible for maintaining accurate accounts of orders and provided reports and data to City Director and Area VP/GM's in Houston and Dallas.

 

 

The following are different job titles and descriptions during my employment with SBC.

 

Circuit Design Clerk -SBC 1973 – 1996

Responsible for performing support functions in Circuit Provisioning Group. Established carrier

facilities for Switched Access. Handled engineering coordination’s and design work for customer projects, some involving hundreds of circuits. Assisted field calls in order to get a circuit working. Resolved service order discrepancies with Service representatives to ensure customer was billed correctly. Provided Administrative support, attended coordinator meetings with other departments. Maintained employee confidential files.

 

Also provided Desk Top Support for district which including inventory of all desks top PC’s, OCS

terminals, printers, controllers, LAN equipment. Updated software’s within work group. Trained

all personnel within workgroups on new software applications.

 

Career began as Directory assistant Operator in 1973.

 

E D U C A T I O N

High School, Luther Burbank High School, 1972

(Note: Unfortunately never able to attend college. Most of my knowledge has actually been On the

Job experience)

 

I N T E R E S T S & A C T I V I T I E S

Enjoy spending time with Grandchildren, family and friends. Enjoy traveling.